Alight LLC was ranked #2 in overall customer satisfaction in the Vendor Landscape Matrix for Business Performance Management recently published by BPM Partners, a leading independent authority on business performance management (BPM) solutions. Scoring 4.71 on a 5.00 scale, Alight outranked all but one of the traditional competitors in the performance management and business intelligence market including many well known mid-sized and enterprise software vendors. A detailed list of the vendors rated is available in the research report.
“Alight was especially strong in individual rankings for customer related processes.” said Rand Heer, Alight’s CEO. “We scored an average of 4.79 in the categories of sales process, training, technical support and consulting, reinforcing again our focus on the customer starting from the first sales call through the final implementation.”
“Alight is a notable player in the BPM space, especially with their focus on rolling forecasts and scenario analysis which are so critical in today’s economic climate.” said Craig Schiff, CEO of BPM Partners. “From more than one hundred performance management vendors we track on a regular basis, we’ve chosen to include Alight on the US Vendor Landscape Matrix which identifies companies successfully delivering BPM Solutions in the US.” In the 2008 Vendor Landscape Matrix published a year ago, BPM Partners honored Alight as “Best New Vendor of 2008” citing Alight’s unique driver-based planning architecture and deep-seated modeling capabilities.
Underscoring Alight’s focus on customer service, Ray Wolfe, CFO of Pittsburgh Mercy, said: “The Alight services group guided us through a very complex implementation involving profitability analysis by location. They helped me put in place a totally new culture for planning and analysis.” Pittsburgh Mercy is an Alight customer with sixty community mental health locations serving Southwestern Pennsylvania. Read the full story of Pittsburgh Mercy’s implementation of Alight.